FAQs - Frequently Asked Questions
- Why suddenly can't I find a certain item?
The selected product may be out of stock or there may have been a computer problem and on the site this product is not up to date. Do not hesitate to contact us, we will be happy to answer your questions.
- Do you also deliver abroad?
We also deliver abroad if your country is not in the delivery list, please contact us.
- What are the advantages of registering?
Registration is required to order on our site. Members of our loyalty program benefit from a discount with their personalized code. Do not hesitate to contact us for any other questions.
- To what extent are my data protected?
Nobody can access your account apart from us in the event of a problem with your request, no bank card is registered so no means of fraud.
- I cannot log into the online store. What to do?
If you can not connect to the online store click on password forget a new password will be sent to your email address otherwise contact us and we will resolve this very incident. quickly.
- Is there a minimum order amount or a maximum order amount?
There is no minimum or maximum order amount however from 300CAD of order the shipping costs are free.
- Is online payment secure?
Our site allows secure payment and under no circumstances will your credit card be registered for security reasons
- How can I pay?
You can pay with a credit card or through a paypal account. You can also order over the phone with us by contacting us.
- How can I use my promotional gift voucher?
Your gift voucher has a duration of 12 months.
- What happens if the merchandise is not available?
If however one of the products is not available such as a glue, an eyelash extension box or other, you can contact us by email or by phone and we can send you the product (s) requested as soon as the stock has been updated
- When will I receive my order?
For a STANDARD delivery between 48H and 72H you will receive your package, except if your order and place on a Friday after 11AM your package will only leave on Monday for: NO DELIVERY ON SATURDAYS. For an EXPRESS delivery you will receive your package within 24 hours.
- How can I follow or see the status of my order?
To follow your order you just have to connect to our site go to your account - My orders - Details - then select your order a link will appear above your delivery address, click on this link and you can track your package. Do not hesitate to contact us for any other request.
- How can I cancel my order?
To cancel any order, please contact us.
- What items can I return? And how ? Who bears the return costs and how is the purchase price reimbursed?
- Can I return merchandise from a store?
You can return eyelash extension products to us if they came from our store or if the product (s) were damaged during delivery by contacting us.
- How can I contact you for all matters concerning my online purchase?
You can contact us by email or by phone from 10am to 5.30pm
- My name or address has changed. What should I do?
If your name or your address to change you can do it before validating your order on our site when validating a field will appear asking you to confirm your address you can do it at once . If you have already validated your order forgetting to change certain information about yourself, please contact us quickly.